The cost of shipping is free from Esperanza NeuroPeptide. We ship via courier with full tracking capabilities.

We at Esperanza NeuroPeptide pride ourselves in making sure that our products are described and represented accurately. If you receive a product that differs from the description on our site and you are discontented with the product you receive, you have 7 days from the date of dispatch to return the product to us.

If your goods should arrive in a damaged state, please contact us immediately at neuropeptide@btinternet.com with your invoice number and purchase details and your goods will be replaced free of charge upon return to us.

If for any reason you are unsatisfied with the product you receive and want to return them, Esperanza NeuroPeptide will gladly credit you the purchase price of the product towards the purchase of another product.

If you wish to return goods we request that they are returned in the same condition that they were dispatched, and in their original packaging. Please include the delivery slip and a brief explanation of the reason for the return.

Esperanza NeuroPeptide is not responsible for the individual laws of the customer's own country as they pertain to our products. We ship your product via courier with full tracking capabilities. If your package is delayed or cannot clear customs in your country we cannot assume responsibility. Please check in advance to make sure that there will be no problems shipping our homeopathic products into your country. Esperanza NeuroPeptide will not be responsible for any tax, duty or other charges imposed by customs or excise in your country.

Products returned must be packaged securely. We recommend the use of postal courier services to enable track and trace of ther returned items, this will be at the customers expense. We cannot refund or credit goods sent unless you provide us with a track and trace number from a reputable courier company as we cannot be held liable for the failure of the ordinary postal system. For any further information regarding returns please contact us via email at: neuropeptide@btinternet.com